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Operations & Maintenance

Got solar?

We’re here to help.

We’re here to support you. Our solar operations and maintenance programs are designed to ensure peak system performance to maximize electricity generation, optimize financial return, and protect your investment. 

A majority of mid-sized systems develop small, undetected losses within 3 to 4 years. These issues can compound over time, degrading your system’s performance, and can lead to significant losses if not addressed. Actively monitoring to identify and correct these small operational issues is the best way to maintain a healthy, efficient, productive system. VCT Group’s solar Operations & Maintenance services combine remote system monitoring, data management, and a comprehensive suite of maintenance services.

With VCT, you can be confident that your system is in good hands and will maintain its performance for its warrantied lifetime – and beyond. 

CONTACT US • 519.279.4630 •  support@vctgroup.com

CONTACT US

519.279.4630

support@vctgroup.com

  • Remote Monitoring & Fault Detection
  • On-site System Inspection
  • Diagnostics & Analysis
  • Production Reporting
  • Alerts & Notifications
  • Emergency Response
  • Removal & Replacement (For roof repair)
  • Tracker Refurbishment (Learn More)
  • Component Inventory Stocking
  • Preventative Maintenance
  • Component Replacement
  • Sensor Installation

Our Service Programs

VCT currently has three program tiers available to provide the level of oversight, monitoring and support for your system that you see fit. You have the option of managing your own system with VCT supplied data; having your system actively monitored by our in-house experts; and at the highest tier, adding regular scheduled inspections and preventative maintenance to anticipate potential issues, and have them addressed before they impact performance. Each increasing level of service program includes all of the services from lower tiers. 

REPORT

LEVEL 1: Our Report program brings your system into the VCT Solar Management platform which provides automated analysis, alerts, and reporting, but is essentially a self-managed service program. The information provided in this program helps you determine if your System is performing in line with its capabilities. 

If you determine that your System isn’t performing as it should, or if you have other concerns about the operation of your system, you are able to engage VCT on a fee-for-service basis for all troubleshooting, diagnosis and service. 

The REPORT tier includes:

  • O&M Management: self-managed, VCT will await your call if support is needed
  • Monitoring & Fault Detection
  • Fault Notifications: Sent only to you, the System Owner, for your review
  • Monthly & Annual Reporting: Summary reports emailed to you, the System Owner

MONITOR

LEVEL 2: Our Monitor program provides all of the services of the Report program, however, it transitions the core monitoring and analysis tasks from you to VCT. 

You, are still welcome to perform your own analysis and call us at any time with your maintenance concerns.

The MONITOR tier adds the following:

  • O&M Management: VCT initiates and manages support for System issues
  • Daily Monitoring & Fault Detection 
  • Fault Notifications: Sent to you and VCT, for further analysis by VCT
  • Monthly & Annual Reporting: Sent to you and VCT for review and analysis
  • Weekly Performance Review: Algorithm based and VCT staff-based performance analysis
  • Remote Diagnostics & Analysis: VCT performs remote services and diagnostics

MAINTAIN

LEVEL 3: Our Maintain program provides all of the benefits of the lower tiers, and adds on-site preventative maintenance and service inspections. This includes enhanced reporting of monitoring activities, site service work and any further recommendations for system operations.

Integrating solar irradiance data, weather system data, and onsite camera imaging provides additional analysis opportunities. Talk to us about costs for integrating sensor and camera packages.

The MAINTAIN tier adds the following:

  • Onsite Annual Maintenance: VCT performs preventative maintenance & inspection
  • Maintenance Service Reporting: VCT provides service reports for on- and off-site work
  • Replacement Stock: VCT will maintain stock levels of specific system components
  • Optional Sensor Packages: VCT integrates Camera, Irradiance, Weather or other on-site sensors, and revenue grade metering.

Service Response Times

Responsiveness is prioritized for the Systems that are maintained under Active Service programs (Monitor, Maintain). With the Report service package, responsiveness is performed on a ‘best efforts’ basis. For Active Service programs, responsiveness is prioritized by outage impact across the fleet. Response times are measured from the time at which an issue is identified and becomes known to VCT. A response is defined as active and meaningful steps taken to further diagnose, troubleshoot or perform service on the system in order to return it to a safe condition and full production.

Powering everyone.