What to do if your home EV charger breaks?

Home EV chargers are essential tools for electric vehicle owners—they’re convenient, cost-effective, and a big part of what makes EV ownership so practical. But, like any piece of hardware, they can fail. Whether your charger isn’t powering up, is showing a blinking error code, or simply won’t communicate with your vehicle, downtime can be frustrating.

Here’s what to do when your home EV charger fails—and how to get back on the road faster.

Step 1: Rule out the simple fixes

Before calling for service or shopping for a replacement, do a quick assessment.

• Check the power source: Has the breaker tripped? Has the outlet been damaged? Confirm your home’s electrical system is functioning normally.
• Restart the system: Unplug your charger (or shut off the dedicated breaker), wait a few minutes, then reconnect it. “Turn it off and on again.”
• Inspect your EV: Try charging at a public station to rule out an issue with the vehicle’s onboard charging system.

If none of these steps resolve the issue, it is likely that the charger itself is the problem.

Step 2: Contact your Home EV Charger manufacturer or installer

Most home EV chargers come with a warranty—often between 1–3 years. Reach out to your installer or the original equipment manufacturer (OEM) with your unit’s model number and a description of the issue. They may be able to offer:

• Remote diagnostics
• Over-the-air (OTA) firmware updates
• Replacement parts or warranty coverage

At VCT Group, we work exclusively with EVSE (Electric Vehicle Supply Equipment) brands that offer long-term support and maintenance. That’s not just convenience—it’s peace of mind.

Step 3: Understand what caused your Home EV Charger to break (and how to prevent it)

Home EV charger failures aren’t always random, but have an external cause. Understanding what might have gone wrong can help prevent future issues.

Common Causes of Home EV Charger Failure:

• Water damage: Exposure to heavy rain or melting snow can corrode internal components, especially if the unit isn’t properly sealed.
• Power surges: Lightning strikes and grid instability can fry sensitive circuitry.
  Wear and tear: Cables left exposed to weather or repeatedly strained may degrade over time.
• Improper installation: EV Chargers not properly grounded or wired are a problem waiting to happen.

Prevention Tips:

• Invest in a weather-rated, outdoor-safe charger for exposed locations.
• Use surge protection and/or consult an electrician for panel upgrades.
• Always opt for professional installation from a licensed electrician—and follow up with annual inspections.

Step 4: Replace your Home EV Charger today with VCT Group

If your home EV charger is out of warranty, or repair costs are adding up, it may be time for a future-ready replacement. At VCT Group, we specialize in smart home EV charging solutions that integrate seamlessly with your property’s electric system—especially if you’re already considering or running solar.

• Level 2 chargers for fast, daily home charging
• Solar-compatible options for reduced grid reliance
• Smart control for tracking energy use and optimizing charge times
• Professional installation for long-term reliability

We don’t just install home EV chargers. We design systems that work with your home, your energy goals, and your budget. Whether you need a replacement today or you’re planning an upgrade for tomorrow, our team ensures you stay charged—without the guesswork.

Ready to get started?

Let us help you select and install the right EV charger for your home. Contact VCT Group today and stay powered for the future.